Accessibility Report & Feedback
The Comox Valley Airport Commission (CVAC) is dedicated to providing fully accessible facilities and the Flying Officer Cyril Cottingham Terminal was designed to create a barrier free environment for persons with disabilities.To contact us with accessibility questions, requests or concerns:
Provisions of Canadian Transportation Agency (CTA) accessibility-related regulations
Comox Valley Airport Commission as the Terminal Service Provider for Comox Valley International Airport (YQQ) is subject to the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Our obligations under the act are the following sections:- Part 1 - Requirements Applicable to Transportation Service Providers
- Part 4 - Requirements Applicable to Terminal Operators
Accessibility Plan
The Comox Valley Airport is dedicated to providing a world class facility that promotes a welcoming and inclusive culture and our “Accessibility Plan” is a fundamental element of this commitment. The airport received Rick Hansen Foundation Accessibility Certification in 2020 and continues to look for ways to make the airport more accessible. The Accessibility Plan is a requirement through the Accessible Canada Act. It includes specifics on removing barriers to accessibility, as well as preventing new barriers from emerging. It also contains milestones to help guide implementation of the plan. A detailed feedback process is clearly identified as a means of capturing a broad spectrum of airport users.
Access for People with Disabilities in the Terminal
- Access to all public areas
- Dedicated accessible parking spots, adjacent to the Short Term spaces in the central paved parking lot
- Dedicated passenger drop-off/loading zone is located at the front, curb lane of the terminal.
- Wheelchair accessible washrooms
- Automatically controlled doors
- Flat plate baggage carousel for easy luggage pick up
- Accessible telephones and water fountains
Feedback Process
For inquiries about our Accessibility Plan, please contact us in one of the following ways.
Mailing Address:
Comox Valley Airport Commission
118-1250 Knight Road
Comox, BC, V9M 4H2
Phone:
250-890-0829
Email:
accessibility@comoxairport.com
The Comox Valley Airport Operations Manager coordinates the plan and manages the feedback.
To contact us with accessibility questions, requests or concerns, please reach us at info@comoxairport.com. We will reply promptly. For immediate assistance please contact our operations lead at 250-218-3583.
Sunflower Program
Comox Valley Airport is proud to offer the globally recognized Hidden Disabilities Sunflower Program to support passengers with hidden disabilities, also known as invisible disabilities. The
Sunflower logo aims to assist those travelling with invisible disabilities who may need a little extra patience, care, and assistance during their travel experience.
If you or someone you are travelling with has an invisible disability, such as autism, chronic pain, epilepsy, low vision, hearing loss, dementia, anxiety disorders, brain injuries or many other challenges, you may choose to wear the Sunflower
lanyard as a discreet way to indicate to our airport staff that you may need a little more help or time when going through the airport processes. Wearing the Sunflower lanyard is voluntary. The Sunflower lanyard provides a helpful identifier to airport
staff to best assist and supports anyone with an invisible disability.
Sunflower Lanyard Pick Up Locations
- You can pick up a free Sunflower lanyard, wristband, or pin from one of our Volunteer Ambassadors in front of the check in counters, or ask for one from one of our Airport Operations Staff. (Look for the CVAC logo on uniform)
- If you can't find the information counters or have any questions? Please call our Airport Administration Line at 250-890-0829 extension 5.