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Airport Services

Accessibility

Accessibility at YQQ The Comox Valley Airport Commission (CVAC) is dedicated to providing fully accessible facilities and the Flying Officer Cyril Cottingham Terminal was designed to create a barrier free environment for persons with disabilities.

Access for People with Disabilities in the Terminal include:

  • Access to all public areas
  • Dedicated passenger drop-off/loading zone is located at the front, curb lane of the terminal.
  • Wheelchair accessible washrooms
  • Automatically controlled doors
  • Flat plate baggage carousel for easy luggage pick up
  • Accessible telephones and water fountains

Departures

For those requiring assistance with baggage or mobility aids from the curbside zone to the check in counter, an airport (CVAC) staff member will be happy to help. Contact any member of the CVAC staff on site, or call 250-218-3583, and a staff member will be promptly dispatched to assist.

At check-in, an air carrier representative can provide wheelchair service, and/or an escort through security to the departure gate and onto the aircraft. Advance notice to the air carrier when making the flight reservations is helpful. Electric cart service is not available.

An Escort Pass for someone who is not travelling, but required to assist a person with disabilities to reach the boarding gate is available from your Air Carrier at check in, provided the escort has valid photo identification. The escort will be subject to the same security screening requirements as the traveller.

Arrivals

Please communicate with your Air Carrier if assistance is required with deplaning. Your Air Carrier will also provide assistance to reach the baggage carousel to collect your checked bag/s. If the Air Carrier representative is unable to assist to curbside, please ask them to contact a CVAC representative for assistance, or call 250-218-3583, and a staff member will be promptly dispatched to assist.

Relieving Areas for Service Animals

There are designated animal relieving area on the lawns adjacent to both sides of the Terminal. Waste bags and receptacle are located on the curb, adjacent to the lawn.

Post Security, there is a designated animal relieving area airside. Please contact a CVAC representative for assistance, or call 250-218-3583 and a staff member will provide an escort and mobility assistance to access this site. Re-screening (through security) will not be required if this protocol is followed. There is no access to this area without an authorized (airside) escort.

Ground Transportation

Options for ground transportation to and from the terminal for person's with disabilities, including vehicles equipped to carry non-folding or non-collapsible mobility is available. Contact information for ground transportation is available at by Clicking Here or ask a CVAC staff member or one of our volunteers to enquire on your behalf.

Bus Service

Comox Valley Airport is served by public transit service Monday through Saturday operated by BC Transit. Buses are ramp equipped to lower to curb height for access. Each bus can safely accommodate up to two wheelchairs.

Rental Cars

All providers of rental car services at Comox Valley Airport are obligated to provide vehicles that are equipped with hand control systems. Please confirm availability of a specialized vehicle prior to arrival, to allow sufficient time to correctly position the fleet.