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About Us

COVID-19 Testing

COVID-19 Testing

Book Your COVID-19 Test - Click Here

Location
Comox International Airport YQQ - 1250 Knight Road - Enter via Arrivals doors

Hours of Service
Monday to Friday
8 am – 12 pm

Pricing
Rapid Antigen Test – Same day results w/ travel documentation – $75 CAD
Peace of Mind Test – No travel documentation – $25 CAD (Currently out of stock)
RT-PCR Test

  • Same Day – $375 CAD
  • Next Day – $250 CAD
  • 48 hours – $175 CAD

Testing Site

Covid Testing Location

The Test

The Connectus Global Antigen Testing service is a Diagnostic Accreditation Program (DAP) accredited by the College of Physicians and surgeons of British Columbia.

We offer asymptomatic patients private testing in a professional atmosphere Monday through Friday, with a plan to expand to 7 days a week in February. Our Medical testing staff and doctors offer the fastest most up to day Covid-Testing services tailored to your needs to get you travelling again.

  • Industry Accredited – all our locations are accredited by the College of physicians and surgeons of British Columbia
  • Travel Ready – Our service levels offer same day, next day and 48-hour results delivery to make sure you are ready to travel
  • PCR/Antigen Services – Our locations offer both Rapid Antigen and RT-PCR testing
  • Results delivered electronically – after your appointment your results are delivered securely to your email
  • 24-hour appointment access – You have access to your appointment 24 hours a day to modify or change depending on your travel needs
  • 24-hour cancellation policy – cancel or change your appointment before 24 hours of appointment time for no charge

The Process- Your Private COVID 19 Screening Test

Once you have a confirmed appointment for your private, asymptomatic COVID test, you will receive detailed instructions on how to reach our COVID screening clinic and private lab based on where you made your appointment for your private COVID test in Victoria BC or Comox BC.

Your Consent

Your asymptomatic COVID-19 test for travel, work or play is an appointment with a medical professional, who under the watchful assurance of our Physician Medical Director, will collect a COVID-19 testing specimen from you. We require your consent to perform a COVID screening test.

Before your COVID-19 test sample is collected by one of our highly trained and licensed Nurse Collection Specialists, we will ask you to complete digitally two consent forms. Please take the time to read, review and ask any questions you might have.

* Important Notice

Customers are fully responsible for understanding the requirements of their destination country as well as the airline they are flying with, and for choosing an appropriate collection date and time. Connectus Global private lab uses the RT-PCR Test as the testing platform, to confirm the presence or absence of SARS-CoV-2 (COVID-19).

Results are delivered depending on the service level you have booked as part of your appointment

Please ensure that you carefully understand and abide by the requirements of your chosen airline and destination country, including any transit points.

The Test Collection

Our licensed Nurse Collection Specialists will collect a COVID swab from the back of your nose. A Q-Tip like device is gently inserted to pick up any virus particles that the COVID-19 virus leaves in the back part of your nasal area. We perform NP – Nasopharyngeal swabs only. Why? First, it is more comfortable for you – our patient, and secondly, the results are more reliable and more accurate, reducing the chances of a false positive.

The actual test itself takes about 2 minutes to complete.

Our Lab

Connectus Global uses our own private government approved, ISO accredited lab to perform PCR based COVID-19 screening at the molecular level. Once all the tests are completed, the swabs are carefully packaged and processed each day.

Our lab services only private customers, so your test is never bumped by public health demands. Results are available between same day-48 hours.

The Results

Once your COVID test sample is run through our approved, accredited lab, you will receive your results by email via an automated results delivery platform

We will provide you a letter signed by our Physician Medical Director and your COVID-19 certificate for travels, which you can then use to travel, work and play. Your COVID negative certificate is valid for airlines, embassies, immigration and customs.

Public Health Reporting

COVID-19 is a reportable disease. Legislation and regulation require that Connectus Global notify public health officials if our accredited lab detects a positive result from your private COVID test.

If your private COVID lab result comes back as positive, we will immediately contact you with the information that we have on file from your appointment. One of our Registered Nurses or Medical Director will speak to you and help you understand your results and explain the next steps to you.

However, as a government requirement, we will share the results of your private COVID-19 test with your local health authority, including your contact information. This is required by law.

Your Information

Connectus Global must collect your contact information in order to properly administer your private lab, asymptomatic COVID-19 test. We collect only as much information as we need to contact you to provide your COVID test certificate so that you can travel, work and play. We will not collect any specific medical information from you, and we will never share your information with anyone except as required by law, or as needed (such as with our accredited lab technicians who are processing your COVID test). We respect your privacy, and we will never share your information outside of our organization, except in the event of a positive result. As healthcare professionals, we respect your right to privacy. We will not market to you or upload your information to any third party.

FAQ

What happens if I need to reschedule or cancel my appointment?

When you book an appointment, our staff works hard to prepare, welcome you, and deliver the fast results we promise. We understand that travel restrictions during COVID are constantly changing, and that life happens. Our policies allow you to reschedule your appointment for no fee up to 24 hours in advance.

In the case of a no-show or last-minute cancellation, for RT-PCR tests, the full amount is charged as we have confirmed that appointment time just for you. For Antigen Tests, same policy for any cancellations with in a 24 hour period of booking.

How do I choose which test to select?

If you are planning to use the test results for international travel, you must select a test appropriate for your destination. A good place to start is the Government of Canada’s travel site: https://travel.gc.ca

RT-PCR/NAAT test detects an active COVID-19 infection. This method has the highest accuracy rate and is currently the Gold Standard in COVID-19 testing methods.   

Antigen testing, while cheaper and quicker (results in 15 minutes), is less sensitive than the RT-PCR test but is accepted for travel to certain countries such as the USA.

What does RT-PCR/NAAT mean?

Reverse Transcriptase – Polymerase Chain Reaction (RT-PCR) is otherwise known as Nucleic Acid Amplification Test (NAAT) or molecular testing. It is a diagnostic tool that can detect an active COVID-19 infection through nasal or nasopharyngeal swabs. This method has the highest sensitivity and is the Gold Standard in COVID-19 testing methods.

What does Rapid Antigen mean?

Rapid Antigen testing detects specific antigens indicative of a current infection. It is a small device that collects a nasal sample and produces a result in 15 to 20 minutes. While it is less sensitive than RT-PCR it is far quicker and more affordable. However, Rapid Antigen tests are only accepted for travel to certain countries (such as the US), so be sure to check the travel requirements of your destination prior to booking.

Do you perform nasopharyngeal specimen collections?

Yes, we do at our Victoria Airport and Comox Airport locations.

Where can I travel after getting my results?

Our results certificates are customized to you. For travelers to Japan, we offer the Japanese cover letter required for entry into the country. You may use our results to travel to any country that requires an RT-PCR/NAAT or Antigen test for entry.

You may find more information about travel requirements on the IATA website. Please reach out to us at info@connectusglobal.com if you have questions about your test and whether it meets travel requirements to your destination country. As we try to stay up to date with all requirements globally this is a ever changing landscape. We cannot recommend a test to you but can help you navigate based on resources we have available to us.

Can I book an appointment with Connectus Global if I show COVID symptoms?

No. For the safety of our healthcare professionals and the general public, we only test asymptomatic individuals. If you are showing any symptoms of COVID-19 or have been exposed to it, please call 811 immediately.

What forms of payment do you accept? How am I billed?

We accept Visa, Mastercard, Amex and Discover credit/debit cards. You will enter your payment information when you book your appointment. You will be charged the full amount of your service when you reserve a spot online.

How do I pick my appointment time?

You can use our online booking link.

If you are still unsure, you can email us at info@connectusglobal.com or our 24-hour customer service line 1-855-222-2029 Please note the business hours of each location when planning your test.

Do you store Credit Card Information?

Yes, Your credit card is stored on file in our secure booking platform.

Is my personal data safe?

All information is stored on Canadian servers. We never store information that is not required for us to provide you with our service. Your personal information is only shared within the Connectus Global staff on a need-to-know basis as customer confidentiality is of our highest priorities.

What happens when I arrive?

When you arrive at any of our testing locations you will first check in with the concierge or admin. They will ask you to present your passport and will verify this information. Once this step is completed, you will be directed to a nurse or pharmacist who will explain the process and collect the sample.

Is there parking available?

We do not provide parking but upon getting your confirmation email post booking, you will receive a link that will help you find parking nearby.

Comox International Airport – Parking is available in the short-term parking lots.

Who can I call for directions?

You can reach us at 1-855-222-2029, if you are lost, need directions, or have general questions.

How long does the appointment take?

The appointment should take approximately 5-10 mins.

How deep do nasal swabs go during sample collection?

We promise it is not as uncomfortable as you might have heard! Nasal swabs will only go about 1.5 cms into your nasal cavity for approximately 16 seconds. The nasopharyngeal swab must be inserted deeper to reach the nasopharynx located at the upper part of the throat.

How will I receive my results?

Your results will be emailed to the address provided at the time of booking in a single PDF which includes a personalized results certificate.

Are travel certificates customized?

Yes. Each individual will receive a personalized results travel certificate.

How can I provide feedback about my experience?

We would love to hear how we can improve, or if our staff made your testing experience memorable! You can leave us a review on our Google page, the link will be emailed to you after you receive your results. You may also directly call us at 1-855-222-2029 or email us at info@connectusglobal.com if you would like to speak to someone.

AdvisoryX
For more information about 2019 Coronavirus and COVID-19 click below or check with your airline for the most up-to-date flight information.
Click here for details